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Contact Us
We are available to help with order queries, size help, delivery status, and returns. We reply fast on WhatsApp.
For faster help, please share:
- Order ID
- Phone number
- Product name / size
Delivery & Tracking
We dispatch orders within 24–48 hours. Tracking is shared via SMS/WhatsApp.
Return & Refund
7 days return available. Refund processed within 5–7 working days after return pickup.
Send us a message
Thank you for shopping with us. Your trust matters.
Frequently Asked Questions
Everything you need to know about our polo t-shirts
Product & Quality
Size & Fit
Orders & Delivery
Payment
Return & Refund
Customer Support
⭐ Why Customers Trust Us
Shipping Policy
We deliver trending Karol Bagh fashion products across India. Orders are packed with care and shipped fast.
Shipping Locations
We are proud to serve customers across India with reliable shipping services.
- We ship to all serviceable PIN codes across India
- Delivery available in metro cities, towns, and most rural areas
Order Processing Time
Your order will be carefully processed and prepared for shipment.
- Orders are processed within 24–48 hours
- Sunday/holiday orders are processed next working day
Estimated Delivery Time (India)
Delivery times vary based on your location:
| Location | Delivery Time |
|---|---|
| Metro Cities | 2–4 working days |
| Tier 2 / Tier 3 Cities | 3–6 working days |
| Remote Areas | 5–8 working days |
Note: Delivery time may vary depending on courier and location.
Shipping Charges
We offer competitive shipping rates for all orders.
✅ Free Shipping on All Orders
COD charges may apply on Cash on Delivery orders.
Cash on Delivery (COD)
We offer Cash on Delivery for your convenience.
- COD is available on most PIN codes
- COD availability depends on courier serviceability
- If COD is not available, customer can place prepaid order
Tracking Information
Stay updated on your order status with real-time tracking.
- Tracking link is shared via SMS / WhatsApp once dispatched
- Customers can track delivery in real-time
Delivery Attempt & Failed Delivery
Our courier partners make multiple delivery attempts to ensure you receive your order.
- Courier will attempt delivery 2–3 times
- If delivery fails due to incorrect address / customer unavailable, parcel may return to origin
- Re-shipping may require extra charges
Address Change / Order Modification
Please ensure your delivery address is correct before placing your order.
- Address changes are possible only before dispatch
- Once shipped, address cannot be changed
Damaged / Wrong Product Received
If you receive a damaged or wrong product:
- Contact us within 24 hours of delivery
- Share an unboxing video + product photos
- We will resolve quickly
Contact Support
Return & Refund Policy
We want you to have a smooth shopping experience. If there is any issue with your order, we offer a 7 Days Return policy to ensure your complete satisfaction.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Returns are accepted within 7 days of delivery
- Product must be unused, unwashed, and in original condition
- All tags, packaging, and invoice must be intact
- Return request must be raised within 7 days from delivery date
Items Not Eligible for Return
The following items cannot be returned:
- Used or washed items
- Products damaged due to customer handling
- Items with missing tags or packaging
- Clearance sale items (final sale)
How to Request a Return
Follow these simple steps to request a return:
- Contact us on WhatsApp or Email with your concern
- Share your Order ID and describe the product issue
- Our team will review and confirm return eligibility
- Return pickup will be arranged (if serviceable in your area)
- After pickup, we will inspect the product and process your refund or exchange
Return Pickup & Shipping
- Return pickup is arranged in most serviceable locations across India
- If pickup is not available in your area, you may need to self-ship the product
- Return shipping charges: Free for damaged or wrong products. For other returns, shipping charges may apply based on your location
Refund Process Timeline
- After return pickup, product inspection takes 24–48 hours
- Refund is processed within 5–7 working days after inspection
- Refund is credited to your original payment method (UPI / Card / Bank Account)
- Bank processing time may vary depending on your bank
COD Orders Refund
Important: For Cash on Delivery (COD) orders, refunds are processed via UPI or Bank Transfer.
- You must share your UPI ID or Bank Account details with our team
- Refund will be transferred within 5–7 working days after product inspection
Exchange Policy
- Exchange is available for size-related issues
- Exchange depends on stock availability at the time of request
- If the requested size is not available, a full refund will be processed
- Exchange requests must be raised within 7 days of delivery
Damaged or Wrong Product Policy
Very Important: If you receive a damaged or wrong product, please contact us within 24 hours of delivery.
- Share an unboxing video and clear product photos with our support team
- We will arrange a replacement or full refund immediately
- No questions asked for genuine damaged or wrong product cases
- Return shipping is completely free for such cases
Cancellation Policy
- Orders can be cancelled only before dispatch
- Once the order is shipped, cancellation is not possible
- To cancel, contact us immediately via WhatsApp or Email
- Refund for cancelled orders will be processed within 5–7 working days
Contact Support
Terms & Conditions
By using this website and placing an order, you agree to the terms mentioned below. Please read them carefully.
Store Information
This website is operated by [Brand Name]. All references to "we", "our", and "us" refer to [Brand Name].
Product Information
We try to display product images and colors accurately. However, slight color differences may happen due to lighting and screen settings.
Product description, pricing, and availability may change without prior notice.
Pricing & Payments
All prices are listed in INR (Indian Rupees).
We accept:
- Prepaid payments (UPI/Cards)
- Cash on Delivery (COD) where available
Prepaid discount offers may change anytime. Payment failures are not our responsibility.
Order Confirmation
Order confirmation is sent via SMS, Email, or WhatsApp.
We may cancel orders due to:
- Stock unavailability
- Incorrect address
- Suspicious activity
We reserve the right to refuse any order.
Shipping & Delivery
Orders are dispatched within 24–48 hours (working days).
Delivery time depends on courier service and your location. Delays may happen due to courier issues, weather conditions, or remote locations.
Returns & Refunds
Returns are available within 7 days of delivery.
Product must be:
- Unused and unwashed
- With original tags attached
- In original packaging
Refund timeline: 5–7 working days after pickup. For COD orders, refund is given via UPI or bank transfer.
COD Orders
Important:
- COD is available on serviceable PIN codes only
- Customer must accept the order on delivery
- Repeated COD cancellations may lead to COD being blocked for your account
Cancellations
Cancellation is allowed only before dispatch. Once shipped, cancellation is not possible.
Intellectual Property
All content including images, logo, and text belongs to [Brand Name]. Copying or using without permission is not allowed.
Limitation of Liability
We are not responsible for any indirect losses due to delayed delivery, courier issues, or customer misuse.
Privacy
Customer data is handled as per our Privacy Policy.
Changes to Terms
We may update these terms anytime without prior notice. Updated terms will be posted on this page.
Governing Law
These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Delhi, India.
Contact Information
WhatsApp Support: +91 XXXXXXXXXX
Email: support@yourbrand.com
Business Hours: 10 AM – 7 PM (Mon–Sat)
Track Your Order
You can track your order easily using your Order ID or tracking link. Tracking is shared via SMS / WhatsApp after dispatch.
Enter Your Tracking Details
If you don't have tracking ID, please wait 24–48 hours after placing the order.
📦 Dispatch Time
Orders are dispatched within 24–48 hours. Tracking details are shared once shipped.
🚚 Delivery Timeline (India)
✅ Common Tracking Status Meaning
Your order has been received and confirmed.
Your order has been dispatched and is on the way.
Your order is out for delivery and will reach you soon.
Your order has been successfully delivered.
Delivery was unsuccessful and the order is being returned.
💬 Help & Support
Need help tracking your order? Chat with us on WhatsApp.
Support timing: 10 AM – 7 PM (Mon–Sat)
If your order is delayed, it may be due to courier service issues, weather, or remote location.
Trust & Support
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